Commerce and Logistics

SERVICES

Premium Offshore Commerce & Logistics VAs for High‑Performance Operations

Upsource provides highly capable offshore commerce and logistics VAs in the Philippines who become part of your day‑to‑day operations. Your VA learns your processes, including order routing, inventory coordination, communication standards, and the platforms you use. This ensures reliable and consistent support across every point in your supply chain.

Your dedicated professional works in your time zone and is fully embedded in your team from our world-class Cebu office. Regular check-ins maintain quality, ensure accountability, and give you complete visibility into every deliverable.

Executive Assistant

Bring a skilled executive assistant into your business operations without the overhead of full-time in‑house staffing. Your assistant can support shipment coordination, supplier communication, order tracking, document preparation, inventory updates, calendar and inbox management, and reporting tasks. All work is completed according to your standards and within your systems, workflows, and approval processes.

Ask about Executive Assistants

Operations Assistant

Support your daily commerce and logistics functions with an operations assistant who handles essential back-office tasks. Responsibilities include data entry, inventory updates, order processing support, report preparation, customer or supplier communication, and coordination across internal teams. Work is completed within your systems and follows your operational procedures.

Hire Operations Assistant

Customer Support for Logistics

Strengthen your logistics operations with a dedicated customer support representative who ensures every inquiry is handled professionally and on time. Responsibilities may include responding to customer queries, providing order and shipment updates, managing returns or claims, coordinating with suppliers and carriers, updating CRM records, and preparing basic reports. All interactions follow your communication standards, workflows, and escalation procedures.

Talk to us about Customer Support for Logistics

Order Fulfillment Specialist

Support your order processing workflow with a dedicated order fulfillment specialist. Responsibilities may include order entry, verification of customer information, coordination with warehouses, dispatch monitoring, shipment updates, and resolving basic fulfillment issues. All tasks are completed within your systems and aligned with your operational procedures.

Hire An Order Fulfillment Specialist

WHY UPSOURCE?

What we can support

Day‑to‑Day VA Oversight and Performance Management

We provide active oversight to ensure your commerce and logistics VA performs reliably and maintains high delivery standards. This includes attendance monitoring, productivity tracking, task alignment, workflow guidance, and regular check‑ins. Our operations team ensures your VA follows your procedures, meets your expectations, and remains fully supported throughout their work.

Discuss day-to-day support

Payroll and Recurring Administration

We manage all payroll and administrative requirements for your VA so you do not need to handle operational overhead. This includes accurate pay cycle processing, attendance and leave tracking, benefits coordination, compliance checks, documentation management, and timely payroll reporting for your review.

Ask about payroll support

Training, Coaching, and Quality Assurance

We support your commerce and logistics staff through ongoing coaching, performance reviews, and structured quality checks. Our operations team reinforces your workflows, documentation standards, and operational expectations to ensure your VA consistently meets your requirements and grows in their role.

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Ready to Scale with Confidence?

Businesses across Australia, the UK, the US and worldwide trust Upsource to deliver high-performing offshore outsourcing, from first hire to long-term growth.
Let’s build your team today.

At Upsource, We help Australian businesses build
offshore teams that feel like their own.

Every solution is backed by full legal compliance, professional
HR management, and a culture of care. We make outsourcing
simple, transparent, and aligned with how you work.

Company

Contact

hello@upsource.com.au
0386 573 444
0485 007 880
Suite 343, Level 2 UL40, 1341 Dandenong Road, Chadstone, VIC 3148
9F, Park Centrale, Jose Maria del Mar St, Cebu City 6000 Philippines

Commerce & Logistics