Last Updated: November 2025
Upsource Pty Ltd (“Upsource”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website upsource.com.au, engage our services, or otherwise interact with us.
1. About Us
Upsource Pty Ltd is an Australian-based outsourcing and offshore staffing company with operations in Cebu, Philippines. We provide recruitment, staffing, and managed service solutions for Australian businesses and international clients.
Our registered office is located in Australia, and our operational office is in Cebu, Philippines.
2. Information We Collect
We may collect personal information from you directly or automatically through your interactions with our website and services. This includes:
- Contact Information: name, company, email address, phone number, and postal address
- Employment & Application Information: resumes, work history, skills, qualifications, and references
- Business Information: details about your company, staffing requirements, and communications with us
- Website Usage Data: IP address, browser type, device information, pages visited, and cookies or analytics data
- Payment Information: billing and payment details where applicable
We only collect personal information necessary for our business functions or as required by law.
3. How We Use Your Information
We use your information for purposes such as:
- Providing and managing our outsourcing and staffing services
- Processing applications and employment arrangements
- Responding to your enquiries and requests
- Sending updates, marketing materials, and newsletters (you can unsubscribe at any time)
- Improving our website, systems, and customer experience
- Meeting our legal, regulatory, and contractual obligations
4. Disclosure of Personal Information
We may share your information with:
- Our related entities and offices (including in the Philippines)
- Trusted third-party service providers who assist in operations (e.g., IT, HR, cloud hosting, analytics, or payment processing)
- Prospective employers or clients, with your consent
- Legal, regulatory, or law enforcement authorities when required by law
Whenever information is transferred or accessed internationally (including to the Philippines), we ensure appropriate privacy and data-protection safeguards are in place.
5. Data Security
We maintain robust technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.
Your data is stored securely in controlled environments, with access restricted to authorised personnel only.
6. Cookies and Analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics) to understand user behaviour and improve performance.
You may disable cookies through your browser settings, though some website features may not function correctly without them.
7. Your Rights and Choices
You have the right to:
- Access and request a copy of your personal information
- Request correction or deletion of your information
- Withdraw consent for marketing communications
- Lodge a complaint if you believe your privacy has been breached
Requests can be made via the contact details below. We will respond within a reasonable timeframe, consistent with Australian Privacy Principles.
8. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, information is securely destroyed or anonymised.
9. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the date of last update shown above.
11. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us:
Upsource Pty Ltd
Email: hello@upsource.com.au
Website: www.upsource.com.au
Australia Office: Level 27, 101 Collins Street, Melbourne, VIC 3000
Philippines Office: 9F, Park Centrale, Jose Maria del Mar Street Cebu City 6000 Philippines